Role Players 2025
Shafaque Shaikh
COE Head - Customer Service Technical Support
Eaton
Shafaque A. Shaikh is a dynamic leader with over two decades of experience in strategic marketing,
business management, service operations, and customer excellence. Her career trajectory is
marked by an unrelenting focus on growth, operational efficiency, people-centric leadership, and a
strong commitment to diversity, equity, and inclusion (DEI) across diverse industries such as
automotive, pharmaceuticals, and industrial services. Shafaque’s ability to translate innovative ideas
into actionable strategies has not only driven sustainable growth but also elevated the organizations
she has served to new heights of success.
One of the defining aspects of Shafaque’s leadership is her unwavering commitment to DEI. As the Inclusion Leader for WAVE (Women Adding Value at Eaton) India, she has spearheaded numerous initiatives aimed at creating equitable workplaces and fostering an inclusive culture. Shafaque’s efforts have been instrumental in driving gender equity within Eaton and the broader industrial sector, which has traditionally been male-dominated.
Shafaque developed comprehensive strategies to increase the hiring, retention, and advancement of women in technical and leadership roles. Her work included creating gender-neutral hiring practices, mentoring programs, and talent development initiatives tailored to support women in STEM fields. She also collaborated with global leaders to introduce flexible work policies that cater to diverse employee needs, enhancing overall workforce engagement.
Shafaque’s people-first approach extends to her leadership philosophy. She has developed comprehensive hiring and retention strategies that have significantly reduced attrition rates. Her ability to foster high-performing teams has been a cornerstone of her success. She has cultivated aculture of collaboration, accountability, and continuous learning, empowering her teams to excel. Shafaque’s impact extends beyond the workplace. She has actively contributed to community development through initiatives with NGOs and organizations like Initiatives of Change. Her personal endeavors include mentoring young talent, particularly women, and advocating for gender equality in corporate spaces.
As a mother of a six-year-old, Shafaque balances her professional commitments with a fulfilling personal life. She enjoys art, travel, and reading, finding inspiration in exploring new perspectives and cultures. Her multilingual abilities and profound network, reflect her global outlook and adaptability.
One of the defining aspects of Shafaque’s leadership is her unwavering commitment to DEI. As the Inclusion Leader for WAVE (Women Adding Value at Eaton) India, she has spearheaded numerous initiatives aimed at creating equitable workplaces and fostering an inclusive culture. Shafaque’s efforts have been instrumental in driving gender equity within Eaton and the broader industrial sector, which has traditionally been male-dominated.
Shafaque developed comprehensive strategies to increase the hiring, retention, and advancement of women in technical and leadership roles. Her work included creating gender-neutral hiring practices, mentoring programs, and talent development initiatives tailored to support women in STEM fields. She also collaborated with global leaders to introduce flexible work policies that cater to diverse employee needs, enhancing overall workforce engagement.
Shafaque’s people-first approach extends to her leadership philosophy. She has developed comprehensive hiring and retention strategies that have significantly reduced attrition rates. Her ability to foster high-performing teams has been a cornerstone of her success. She has cultivated aculture of collaboration, accountability, and continuous learning, empowering her teams to excel. Shafaque’s impact extends beyond the workplace. She has actively contributed to community development through initiatives with NGOs and organizations like Initiatives of Change. Her personal endeavors include mentoring young talent, particularly women, and advocating for gender equality in corporate spaces.
As a mother of a six-year-old, Shafaque balances her professional commitments with a fulfilling personal life. She enjoys art, travel, and reading, finding inspiration in exploring new perspectives and cultures. Her multilingual abilities and profound network, reflect her global outlook and adaptability.